Answers to common questions

Frequently Asked Questions

Clear, practical answers to help you choose and use smart home devices effectively.

HausNewBot lists devices compatible with major platforms such as Matter, Zigbee, Z-Wave and common cloud ecosystems. Each product page details compatibility so you can plan a cohesive setup.

We provide step-by-step installation guides and can recommend certified local installers for in-home service where professional installation is preferable.

Return policies are specified per product and visible at checkout. If you need assistance with a return, contact our support team and we will outline the available options.

Yes — you can visit our Ardon location at Rue des Carros to view demo units and ask questions. Appointments are available during opening hours for a focused consultation.

Check the compatibility notes on the product page and, if needed, contact us with details about your hub, router and existing devices for specific recommendations.

We provide guidance on firmware updates, including how to check versions and apply updates safely, and we notify customers of important update advisories when relevant.

HausNewBot accepts common payment methods including major credit cards and local payment options. Payment methods are shown at checkout.

Yes — we ship to addresses across Switzerland with delivery options displayed during checkout.

After purchase we offer documentation, remote troubleshooting support and recommendations for local technicians if on-site service is required.

Product prices on HausNewBot include applicable Swiss VAT unless otherwise noted on the product page.

Yes — we advise on practical automation scenarios that can reduce energy usage, such as scheduled heating adjustments and presence-based lighting controls, and we outline realistic expectations for results.

For business or bulk orders, contact our sales team through the contact form with details about quantities and project scope so we can propose a tailored offer.

Featured categories

Explore essential categories selected to build a practical smart home: security, climate control, lighting and energy monitoring. Each category includes recommended starter kits and expansion paths to scale your system sensibly.

Security Essentials

Smart Security

Cameras, smart locks and sensors chosen for reliable performance and easy integration to help you monitor and protect your home.

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Climate Comfort

Heating & Climate

Thermostats and sensors that enable smarter heating schedules and better energy use tailored to Swiss living patterns.

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Lighting Convenience

Smart Lighting

Lighting solutions that automate routines, support voice control and enhance comfort while conserving energy.

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Emma Roth
Smart Home Advisor · HausNewBot
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