Privacy and Data Protection
HausNewBot operates HausNewBot.link from Switzerland. We collect minimal data needed to sell devices, support installations and maintain order records. This policy explains what data we process, for which purposes, and the rights available to you. We focus on practical data handling to improve service delivery while respecting user privacy.
Key Definitions
This section explains common terms used in the policy so you can easily understand what types of data and processing are referenced.
- Personal data means any information that can identify a person directly or indirectly, such as name, contact details, billing address, device identifiers, and order history.
- Processing refers to any operation performed on personal data, including collection, storage, organization, retrieval, modification, use, disclosure, and deletion.
- User refers to any visitor, customer, or registered account holder interacting with HausNewBot services, the online store at HausNewBot.link, or receiving customer support.
- Service means the online shop, sales, product support, installation guidance and related customer communications provided by HausNewBot.
- Cookies are small text files stored on a device to remember preferences, session info, and basic analytics needed to operate the online store smoothly.
Data We Collect
We collect information directly from you when you place orders, create accounts, request support, or subscribe to updates. We also gather certain data automatically to operate the website and improve service reliability.
Data You Provide
When you interact with our store or support, you may provide one or more of the following data types so we can process orders and deliver support effectively:
- Contact details: name, email address, phone number and shipping address required for order fulfilment.
- Payment and billing information provided to our payment processors to complete purchases (not stored on our servers beyond transaction references).
- Account credentials and profile preferences when you create an account on HausNewBot.link.
- Order history, device model choices and installation preferences to plan support visits or remote setup.
- Support requests, logs you share, photos or short diagnostic notes to help technicians troubleshoot issues.
- Marketing preferences and opt-in choices for newsletters and product updates.
Automatically Collected Data
We collect non-identifying data automatically to run the site and analyse performance. This helps us keep the shopping experience fast and compatible with common smart home setups.
- Device and browser information such as device type, operating system, browser version and language settings.
- IP address and approximate location to route orders and display appropriate shipping options.
- Usage data including pages visited, time on site and interaction flow to improve navigation and product discovery.
- Performance and error logs that help our team identify and fix issues with product compatibility guides or order flows.
- Cookies and similar technologies used for session management and basic analytics.
- Aggregation or anonymized statistics derived from collected data for internal reporting.
Data from Third Parties
We may receive limited data from trusted third parties to complete transactions or verify information necessary for order fulfilment and fraud prevention.
- Payment processors provide transaction confirmations and limited payment references.
- Shipping carriers supply tracking details and delivery status updates.
- Analytics providers supply aggregated website usage metrics.
Why We Use Your Data
We use personal data only for clear, specific purposes needed to run the store, support customers, and comply with legal obligations.
- Process and fulfill orders, including shipping and returns management.
- Provide customer support and troubleshoot device or installation issues.
- Manage accounts, authentication, and preferences on HausNewBot.link.
- Send transactional communications such as order confirmations, shipping notices and important service messages.
- Improve products, guides and the online store using aggregated usage data.
- Comply with legal obligations and respond to lawful requests from authorities.
- Prevent fraud and maintain the security and integrity of our services.
- When you opt in, send marketing emails about relevant offers, new devices and promotions.
Legal Basis for Processing
We rely on specific lawful grounds to process data depending on the activity, such as contract performance and legitimate business interests.
- Performance of a contract: processing required to deliver products and services you requested.
- Legal compliance: processing to meet tax, accounting and regulatory obligations.
- Legitimate interests: processing for fraud prevention, security and service improvement, balanced against your rights.
- Consent: processing for marketing communications when you have actively opted in.
Cookies and Similar Technologies
Cookies are used to make the website work, keep you logged in during a session and collect basic analytics. You can manage cookie settings in your browser.
We use session cookies for shopping cart and login functionality, persistent cookies for remembering preferences, and analytical cookies to measure site performance.
Essential cookies: required for the site to function. Performance cookies: measure traffic and interactions. Preference cookies: remember language and settings.
You can disable non-essential cookies through your browser settings or by adjusting preferences in the site cookie banner. Blocking essential cookies may limit site features.
Read our cookie policy on HausNewBot.link for more details.
Who We Share Data With
We share data only with necessary partners to deliver services or when legally required. Partners are contractually bound to protect your data.
- Shipping carriers and logistics partners to fulfil deliveries and returns.
- Payment providers to process transactions and issue receipts.
- Authorized technical partners for installation or remote setup assistance when you request those services.
- Legal and regulatory authorities when required by law or to protect legal rights.
- Analytics and infrastructure providers to operate the website and monitor performance.
- Aggregated or anonymized reports shared with partners for product planning and improvement.
International Data Transfers
Some service providers may be located outside Switzerland. We take steps to ensure transfers are made to jurisdictions with adequate protections or under standard contractual clauses where applicable.
When data is transferred internationally we rely on contractual safeguards, data processing agreements, and where appropriate, recognized transfer mechanisms to maintain protection.
Data Retention
We retain personal data only as long as necessary for the purpose collected and to meet legal or accounting obligations. Retention periods vary by data type.
Account information is retained while the account is active and for a reasonable period afterward to support order history and potential reactivation.
Support conversations and service logs are kept for a period sufficient to address follow-up issues and to improve support processes.
System and access logs are retained for operational troubleshooting and security monitoring, then deleted or archived according to internal retention schedules.
You can request deletion of your personal data; we will review the request and remove or anonymize data where there is no legal or contractual reason to retain it.
Security Measures
We maintain administrative, technical and organizational measures to protect personal data against unauthorized access, loss or misuse. Measures are reviewed regularly and adapted to evolving security needs.
- Encryption of sensitive data in transit and secure handling of payment references.
- Access controls, employee training and regular security assessments to limit unnecessary access to personal data.
- Routine access reviews and role-based access controls to limit personal data exposure to only staff who need it to perform their duties.
Your Rights
As a customer of HausNewBot, you have several rights regarding your personal data. We aim to make it straightforward to exercise these rights and to respond within reasonable timeframes under applicable Swiss privacy laws.
- Right to access: request a copy of personal data we hold about you and information on how it is processed.
- Right to rectification: ask us to correct inaccurate or incomplete personal data related to your account or orders.
- Right to deletion: submit a request to delete personal data where retention is no longer necessary or permitted by law.
- Right to restriction of processing: request limitation of processing where accuracy is contested or processing is unlawful.
- Right to data portability: ask for a machine-readable copy of data you provided to HausNewBot in a commonly used format.
- Right to object: object to processing where legitimate interests are the basis, including profiling for direct marketing.
- Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time without affecting prior processing.
- Right to lodge a complaint with a supervisory authority if you believe your data rights under Swiss law have been infringed.
How to exercise your privacy rights
To exercise any data subject right, please contact our privacy team with a clear description of your request and any relevant account details. We may ask for proof of identity to protect your information. Requests will be handled in accordance with Swiss data protection requirements and our internal procedures.
We aim to acknowledge requests within 7 working days and to complete straightforward requests within one month. Complex requests may take longer; in such cases we will inform you with a reasonable timeframe.
Data Protection and Applicable Law
HausNewBot respects data protection principles and processes personal data fairly and transparently. While we operate in Switzerland (CH) and follow local regulations, we also adhere to widely recognized data protection practices to protect customer information and privacy.
- Lawful basis: we process personal data necessary for order fulfilment, customer support, legal compliance, or based on consent where required.
- Data minimisation: we collect only the personal data needed to provide products, services, and support efficiently.
- Purpose limitation: personal data is used only for the explicit purposes disclosed at collection or compatible purposes such as delivery and warranty handling.
- Accuracy: we take reasonable steps to keep personal data accurate and up to date; please notify us of any required corrections.
- Retention: personal data is retained only as long as necessary for the purposes described or to meet legal obligations, after which it is securely deleted or anonymized.
- Accountability: HausNewBot documents processing activities and maintains technical and organisational measures to protect personal data.
If you are not satisfied with our response regarding your personal data, you may contact the competent Swiss supervisory authority for data protection. We will cooperate with any authorized supervisory inquiries related to our processing activities.
Marketing communications
With your consent, HausNewBot may send promotional offers, product updates, and useful tips about smart home solutions. Messages are tailored to your preferences and past purchases to keep them relevant and helpful.
You may opt out of marketing communications at any time using the unsubscribe link in emails or by contacting our support team. Opting out will not affect transactional messages related to orders or service updates.
Children's privacy
Our services are intended for adults and businesses. We do not knowingly collect personal data from children under the age of 16. If we become aware that data from a child has been collected, we will take steps to delete it promptly.
Third-party links
Our website may contain links to third-party services, manufacturers, or marketplaces. HausNewBot is not responsible for the privacy practices of external sites; please review their privacy notices before providing any personal information.
Policy Changes
We may update this privacy information to reflect operational or legal changes. Material changes will be posted on HausNewBot.link with the updated effective date. Continued use of our services after changes indicates acceptance of the revised terms.